Policies

Policies

Processing Time

Please allow up to 3 weeks for your order to be ready for shipping. Custom orders may take even longer to complete due to the added design time. Please don't hesitate to contact us if you have any questions or require additional information.

Payment
We happily accept payments through PayPal as well as Visa, Mastercard, Discover and American Express. Payment is required before we can begin work on your custom sign.

CANCELLING AN ORDER - We will accept cancellations up to 24 hours from purchase. After 24 hours store credit will be given. 

 

 

CUSTOM ORDERS:

We take a few custom orders each month. Once we have all of the details for your order such as size, color & design, an invoice will be emailed to you. We ask that invoices are paid in full within 24 hours of receipt. Once paid, your order will go into our production lineup.  A digital design sample will be sent to you for your approval. Up to 3 changes to your design are allowed and included in your order. If more than 3 changes of your design are needed, a custom design fee of $25 will be added and invoiced. Design fee payments must be made before further production continues with your custom order.  A final picture of your finished custom order will be sent to you before it is available for pick up or shipping.

While we don't accept returns, exchanges, or cancellations for custom orders, please don't hesitate to contact us if you have any problems with your order.

We look forward to working with you and bringing your vision to life!


WHOLESALE: We do not offer wholesale at this time.
DISTRESSING: Each sign is UNIQUE. It is impossible to 100% duplicate a sign but how cool is it that you will own an original piece! The nature of wood can be knotty and that can cause stain and paint to look different and give each piece their own character. We design with the natural tendencies of the wood in mind and it is our opinion that the character of the wood lends itself to the distressed vintage look we strive for. 

Brienne Farmer's Market reserves the right to cancel any order for any reason. If order is canceled you will be notified within 48-72 hours of purchase and a full refund will be processed to you.